Our strategy - driving performance with care
We care for the people of NSW, building confidence and trust so our communities can thrive.
Our purpose
We care for the people of NSW, building confidence and trust so communities can thrive.
Our mission
To deliver quality insurance and care, affordability and sustainability in all our schemes.
Our strategic focus areas
High performing team
Our measurable, strategic objectives:
- Energised, engaged and high-performing team
- Effective, accountable and transparent.
Quality insurance and care
Our measurable, strategic objectives:
- Value-based care, recovery and resolution for those we serve
- Technology and data enables outcomes that matter most.
Affordability and sustainability
Our measurable, strategic objectives:
- Partnerships are driving performance
- Schemes are sustainable and affordable.
Our values
Together
We are at our best when we work together, support one another and celebrate each other's achievements.
Ownership
We are accountable for the outcomes we deliver today and in the long term.
Driven
We have the courage to set challenging goals, see them through and make a difference.
Curious
We are inquisitive and open to ideas, learning from successes and failures to drive constant improvement.
Passionate
We are passionate about putting ourselves in the shoes of those we serve.