Digital invoicing with icare

icare is delivering faster, easier and safer payments with digital invoicing. We have partnered with Tyro Health and HICAPS to enable you to submit invoices for icare workers insurance.

With HICAPS or Tyro Health you can:

Validate claim numbers instantly
Avoid submission errors
Get paid faster.

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Digital invoicing

Save time, reduce admin and focus on what matters - your patients.

Get paid faster - as quick as next business day
Submit multiple invoices in one go (batch upload)
Track invoice status in real time
Validate claim numbers instantly
Receive daily settlement summaries for easier reconciliation
Manage all icare workers insurance invoices in one place
Skip the paperwork - no more posting or scanning.

Get started in 3 easy steps

Select a provider and register with them
Activate icare claiming in the portal
Submit your first invoice.

Compare platforms

Choosing the invoicing platform that works for you

icare digital invoicing is available with two trusted invoicing partners, HICAPS and Tyro Health. Both are secure, fast and support claim validation and next-day (after approval) payments. Choose the one that best suits your clinic's needs.

Feature	HICAPS	Tyro Health
Invoice quantity	Single or bulk (CSV upload)	Single or bulk (CSV upload)
Claim validation	Yes - auto checks icare claim numbers	Yes - auto checks icare claim numbers
Practice Management Software (PMS) integration	Nookal	Nookal Halaxy PracSuite Coviu
Payment speed	Next business day (after icare approval)	Next business day (after icare approval)
Supporting document submission	No	Yes
Self-manage contact details	Yes	Yes
Support	HICAPS Support Hub and email	Tyro Health Help Centre, live chat and email
Sign up	Sign up to HICAPS	Sign up to Tyro Health

How to sign up and link icare in HICAPS or Tyro Health

You'll need to create an account with either HICAPS or Tyro Health. Once signed in, just select icare from the available options in the platform to start invoicing.

Sign up to HICAPS

Go to HICAPS Digital Help Guide
Create a free account
In the account dashboard, go to the Programs tab
Select icare from the list of funders, to enable Workers Insurance invoicing
Start submitting your invoices.

Sign up to Tyro Health

Go to Tyro Health
Create a free account
Go to the Get Paid tab
Find and enable icare under available funders
Submit and track invoices online.

Start invoicing

Once your account is set up and icare is connected in HICAPS or Tyro Health, you're ready to start submitting invoices online.

Log into your HICAPS or Tyro Health account
Select icare as the funder or scheme
Enter invoice details: claim number, provider, date, service/item codes
Submit the invoice
Track it in your invoice history - payment typically occurs the next business day after approval.

Submit an invoice in HICAPS

Submit an invoice in Tyro Health

Frequently asked questions

What can I submit?

Invoices for the Nominal Insurer Workers Insurance Scheme.

These have a claim number format of seven digits beginning with a 2 or higher, for example 7123456, and includes icare claims managed by EML, Allianz, GIO, QBE, Gallagher Bassett and icare Specialised Claims.

You can verify if any claim number is eligible for submission in the Tyro Health or HICAPS portals in real time.
What can't I submit?
Invoices for Insurance for NSW (Treasury Managed Fund) are not yet available. These have claim number formats of TFXXXXXXX, 7705XXXXXXX and XXXXXXEML.

Invoices for icare schemes Lifetime Care, Workers Care and CTP care programs are not yet available.

Invoices for specialised insurers or self-insurers cannot be submitted, these claims are not managed by icare. For more information visit the State Insurance Regulatory Authority's (SIRA) full list of workers compensation insurers.

You can verify if any claim number is eligible for submission in the Tyro Health or HICAPS portals in real time.
Is there any cost?
No, there is no cost to submit digital invoices to icare.
Do I need a claim number?
Yes, all invoices require a valid claim number. If the injured worker does not have or know their claim number, please contact the appropriate Claims Service Provider to obtain this.
What should I do if a claim number has not yet been issued to the injured worker?
The injured worker or their employer will need to lodge a claim.
Can I use my existing HICAPS or Tyro Health Online account?
Yes. Simply log in and add icare as a funder.
Where can I get more help?
HICAPS Support Hub

Tyro Health Help Centre

Support

Need help with invoicing, claim numbers or getting started with HICAPS or Tyro Health?

We're here to support you.

Need help?

For questions about claim numbers, invoice requirements or invoice decisions, contact the claims service provider managing the claim.

Platform support

For technical support select your provider:

HICAPS Digital support

Tyro Health support

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Get started with digital invoicing